Reviews

Melody was professional and recommended services that I didn’t even consider.

Paid $300 for a diagnostic. Got my car back with a small checklist of things to fix as a means of process of elimination. Nothing definitive as to correct the problem I was having. Went on to spend over $600 on one of things on the checklist in addition to the diagnostic fee only for my car to still be driving the same. Called them back and requested some level of accountability for lack of information following my diagnostic and was allowed to bring my car back so I can ride with a mechanic. Even tho they told me someone drove the car as part of my diagnostic the mechanic drove the car for 2 mins with me before he figured out exactly what the problem was and fixed it right there. There was no way a mechanic drove it the first time for my $300. I dropped car off driving terrible and received it back without one thing listed as a solidified contributing factor as to why!

The service at Ourisman was great. The staff was very friendly and the wait time was minimal.

The representative assigned to me failed to correctly submit the names of the parts to my extended warranty provider, which resulted in the denial of the repair. Subsequently, she refused to assist in making the necessary correction to get it approved. Consequently, I cannot feel that I have received good service.

I had a wonderful experience; working with Theresa and the entire Ourisman team was a distinct pleasure. The process was quick, easy, and clear and I left feeling that if this is the service that Chevrolet and General Motors are offering - they have a customer for life!

I took my vehicle in because it was having all sorts of issues, my service advisor Rashawn assured me that they were going to keep my truck until they could get all of the problems fixed, so they gave me a loaner vehicle which I really appreciated because I still needed to be able to get to and from work among other places. Rashwan stayed in constant contact with me keeping me updated on what was being done. I really appreciated his great work ethic and understanding.

Mardy was excellent with providing awesome customer service and support

I have purchased at least my last four vehicles from Ourisman Chevrolet and always satisfied.

I have been doing business with this company for a very long time. The service that you give is excellent. Keep up the good work

The Service member and the technicians were precise in their findings. They offered suggestions and recommendations to keep my car running smoothly.