Paul J
WASHINGTON, DC | 2023 Chevrolet Bolt EVAugust 25, 2025When I came in, I told the service rep I wanted to get a service plan for my 2023 Volt (which had 9300 miles on it and had had a tire rotation and inspection by another dealer 6 months previously when the car had about 6000 miles on it.) I eventually did receive a very skeletal maintenance plan from your dealership after I'd already left the dealership, but while there I was told I needed (a) another tire rotation and (b) a wheel alignment, both of which I paid for and presumably got. I was told that this service would take 90 minutes and it ended up taking 3 hours (I was told that there was a problem with your alignment machine.). In some (1) I barely got a service plan and clear explanation of what service this new e-vehicle required; (2) I was advise to get 2 services that the car maybe didn't really need (at least based on what the document I received indicated; and (3) I was kept waiting 90 minutes longer than I'd agreed to. (My wife was with me and barely made it to a meeting she had with her office. I came in hoping to find a dealership I could do business with (after having lousy service at the original dealership I visited previously) and feel like I got poor service at both places. I like the car but am disappointed with the service that Chevy dealers have provided so far.Response from Ourisman Chevrolet
August 25, 2025Paul, we’re glad the team made a positive impression. We understand that the overall cost felt higher than expected for the scope of work, and we respect your decision to explore other options next time. Please don't hesitate to reach out to address these concerns with us directly. Thank you!Tracey G
FREDRICK, MD | 2017 Chevrolet MalibuJuly 24, 2025Very polite and professional!Response from Ourisman Chevrolet
July 24, 2025We're glad to hear it, Tracey! Thank you for leaving Ourisman Chevrolet your wonderful feedback! See you next time!Michael B
UPPER MARLBORO, MD | 2025 Chevrolet TraverseJuly 7, 2025Mr. Lee continues to always take care of my Chevy. I appreciate him. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Response from Ourisman Chevrolet
July 7, 2025Michael, thank you for taking your time to provide us with this feedback about Mr. Lee. We hope to see you back for all of your future automotive needs.Leonard B
WASH, DC | 2014 Chevrolet ImpalaMay 26, 2025The Service Advisor was very friendly and helpful. And the work was done as promised.Response from Ourisman Chevrolet
May 27, 2025Leonard, thank you for visiting our team here at Ourisman Chevrolet! We hope to see you again in the future!Ryan B
NORTH BETHESDA, MD | 2025 Chevrolet Silverado 1500May 23, 2025Great price with little hassle.Response from Ourisman Chevrolet
May 23, 2025Ryan, we're happy to hear you had a smooth experience with our team here at Ourisman Chevrolet! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!Berry S
WASHINGTON, DC | 2019 Chevrolet ImpalaApril 16, 2025Very poor customer service. It was a long process in fixing my car. Lack of communication. Workers seems to be very lazy. Hard to get in touch with supervisor. Left so many messages on the answering machine. I will never go back there.Ella V
Upper Marlboro, MD | 2017 Chevrolet TraverseFebruary 25, 2025Shantal was excellent. She kept me posted about the status of my car. I liked that they did not take all day.Dorothy W
WASHINGTON, DC | 2022 Chevrolet EquinoxFebruary 3, 2025Pleasant visit, got me in and out.Sagi J
SILVER SPRING, MD | 2024 Chevrolet TrailblazerFebruary 2, 2025Very sad to say they didn't rotate my tire!Marisa M
WASHINGTON, DC | 2023 Chevrolet TahoeDecember 25, 2024Friendly and quick
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